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                  HORSE OWNER SURVEY.                

Thank you for responding to this survey.
 You will
NOT be asked for any personal identifying information.
Individual answers will
NOT be shared, sold or given to anyone.
If you have any questions or concerns about this survey, please feel free to contact me at:
buz@antelopepress.com.

I realize that everyone's time is very valuable and therefore I greatly appreciate your taking the time to participate in this survey.  It is not necessary to answer all of the questions. Whatever information you would like to share will be just great.

The purpose of this survey is to provide me with a better understanding of how Horse Owners interact with their Farriers and determine the degree of interest in a simplified method of record keeping for the Horse Owner in order to promote improved working relationships between Horse Owners and their Farriers. 



1. Who trims or shoes your horse's feet?
You.
Family member.
Friend.
Farrier.
Someone else:

2. Who suggests the date for your next Farrier appointment?
You.
Farrier.
Comments:

3. How do you make a Farrier appointment? (Please check any that apply.)
In Person.
Telephone.
Email.
Other.
Comments:

4. What is the average time between Farrier appointments for your horse (s)?
4 Weeks.
5 Weeks
6 Weeks.
7 Weeks

8 Weeks.
Comments:

5. When do you schedule your next appointment?
At last appointment.
24 weeks before horse's feet are due for trimming/shoeing.
1 week or less before horse's feet are due for trimming/shoeing.
Comments:

6. Are you or your representative present at the time of the Farrier appointment?
Yes.
No.
Sometimes.
Comments:

7. Do you consider it important to be present when your horse is having his feet done?
Yes.
No.
Comments:

8. Do you have a special place for your Farrier to work on your horse?
Yes.
No.
Comments:

9. When preparing for the Farrier's visit do you: (Please check any that apply.)
Make sure the horse is cooled down if recently exercised.
Wash/dry legs and feet if wet, dirty or muddy.
Check legs and feet for cuts, punctures, nails or other injuries that may interfere with your Farrier being able to work on your horse.
Pick up all four feet and clean them out with a hoof pick.
Make sure the work area is clean and free from distractions.
Comments:

10. Do you consider it easy to work on your horse's feet?
Yes.
No.
Comments:

11. Does your horse stand quietly and pick up his feet when asked?
Yes.
No.
Why do you think he behaves this way?

12. Was it hard to teach your horse to stand quietly and pick up his feet when asked?
Yes.
No.

13. Do you have any special tricks that you use to help your horse stand quietly?

14. How often do you pick up and clean out your horse's feet? (Check any that apply.)
Every time you see the horse.
Before riding/working the horse.
After every ride or work session.
Only if the ride or work session was on rocky ground or in the mud.
A horse's feet are self-cleaning so once a week is sufficient.
My horse doesn't like to pick up his feet so I leave that to the farrier
Comments:

15. How important due you consider your hoof care program?
Very important.
Important, but hard to remember.
Nothing to worry about.
Comments:


16.
How did you find your current Farrier?

Recommended by a family member.
Recommended by a friend.
Recommended by a trainer.
Recommended by a stable manager/owner.
Recommended by a Farrier Association.
Newspaper advertisement.
Other.

17. Are you comfortable asking your Farrier questions about your horse's feet?
Yes.
No. Why not?

Comments:

18. Does your Farrier satisfactorily explain to you what is being done to your horse?
Yes.
No.
Comments:

19. Where do you go / who do you ask if you have a question about your horse's feet?  (Please check any that apply.)
Family member.
Friend.
Trainer.
Veterinarian.
Farrier.
Online resources.
Other.

20. Are you satisfied with the quality of the hoof care provided by your Farrier?
Yes.
No. / What would make it better?

Comments:

21. Which of the following do you consider important when choosing a Farrier?
(Please check any that apply.)

How much the Farrier charges.
Being able to contact the Farrier in an emergency.
The time it takes this particular Farrier to trim/shoe your horse.
Farrier willing to consult with you to determine a schedule for appointments.
Being able to schedule an appointment in advance.
Getting the job done in a quiet, calm, efficient manner.
The Farrier being able to keep your horse sound if corrective action is needed.
Farrier's willingness to listen to you and explain what he is doing and why.
Farrier willing to provide you with the settings used to trim and /or shoe your horse.
Other:
Is there one special thing that helped you choose your Farrier?

22. How do you keep track of the settings used to keep your horse sound and balanced?
Written on receipt.
Written on whatever is handy pinned to barn bulletin board or put in desk drawer.
Recorded in the "Personal One Year Shoeing Record Book."
Another record keeping book.
I only have one or two horses so it's easy to remember the settings.
I don't do my horses feet so I rely on the Farrier to know how to set up my horse.
Comments:

23. If you found yourself out of town and your horse needed the services of a Farrier, how would you determine the best way to set up your horse's feet in order to maintain your current levels of safety, comfort and performance?
Allow the Farrier to do what he or she thinks is best.
Instruct the Farrier to set up the horse just as he has been and let him figure it out.
Provide a written record of your horse's hoof settings and eliminate any guesswork.
Comments:

24. You move or your Farrier is injured, retires or perhaps he or she relocates and is no longer able to take care of your horse. How do you start with a new Farrier?
You ask your old Farrier for the settings for your horse and hope he has a record of them. Remember, between your horse's appointments your Farrier may see 300-500 horses. That's a lot of feet and a lot of settings to remember.
You ask the new Farrier to contact your old Farrier for your settings and hope he calls.
Discuss your horse and your expectations with the new Farrier and develop a new plan.
Discuss your horse and your expectations with the new Farrier while having a complete written record of your horse's hoof care program; thus allowing you to develop a plan that both you and your new Farrier will be comfortable with based upon knowing what has been tried in the past, thereby avoiding those settings that may not have produced the desired results.
Comments:

25. What is the average cost per horse of your typical Farrier Visit?
$10$19
$20$39
$40$59
$60$74
$75$100
Over $100
Other
Comments:

26. Is your Farrier on time for your appointments?
Always.
Usually.
Rarely.
Comments:

27. Are you on time for your Farrier appointments?
Always.
Usually.
Rarely.
Comments:

28. How do you keep track of your next Farrier appointment?
Note it on the barn calendar.
Write it down on the receipt for the last visit.
Record it in a Shoeing Record book.
Make a note in an appointment book.
Rely on memory.
Call the Farrier when the appointment is near and ask for the exact time and date.
Other.

Comments:

29. What changes would you like to see that would make your hoof care program easier?
.

30. How would you like to be able to keep your hoof care program records and settings?
In a Shoeing Record book where you keep a written record of each Farrier visit?
Using a computer software program?
Current method?

Comments:

31. Is keeping a written record of telephone numbers, hoof settings, trimming and/or shoeing notes pertaining to your horse part of your hoof care program?
Yes.
No.
Comments:

32. Would you keep this information if your Farrier provided you with a record book as part of taking care of your horse?
Yes.
No.
Comments:

33. What would you be willing to pay for a method of keeping all your horse's Farrier-related information in one place for quick and immediate reference?
$3$5
$6$9
$10$15
$16$20
Over $20
Comments:

34. Do you have a favorite anecdote or a best/worst story about horses or Farriers
(no names please!) that you would like to share for inclusion in a forthcoming column?

35. Please feel free to enter any additional comments or suggestions you may have here.

Whoa! That's it. End of the ride! Many thanks and many happy trails!

If you are interested in obtaining further information on the importance of keeping a complete record of your horse's hoof care program, including an explanation of how it may benefit both you and your horse, please consult your Farrier or contact me at:
buz@antelopepress.com.

If you would like to see my Personal One Year Shoeing Record book please click here!

Thank you very much for your time and consideration.
If you have any questions/concerns about this survey, please feel free to contact me at:
survey@antelopepress.com
or Buz Riley P.O. Box 687, Dillon, Montana 59725

  

 

 


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